Privacy Policy

Healthstin may collect from you the following Personal Information and Sensitive Personal Information to serve you better:

• Personal information including your name, date of birth, address, contact numbers, e-mail address and;
• Sensitive Personal Information such as insurance details, marital status, age, religious affiliations
• Other Sensitive Personal Information that is related to health are as follows:
  • Health, exercise and medical history, ethnic background and current lifestyle
  • Information about where and how individuals were referred to us
  • Health information, including medical results, clinical and medical records
  • Family medical history and their details
  • Other medical or allied health service providers’ commentary, diagnosis and test results

Healthstin collects Personal Information and Sensitive Personal Information in several ways such as:

Customer interface

• Every customer who opts to receive services from Healthstin such as Exercise Physiology and Remedial Massage Therapy in person must complete and sign a New Patient form.

Telehealth Services

• Please view our separate privacy policy for our Telehealth service: MyHealthPal – Privacy Policy – MyHealthPal Takes Telehealth To A New Level.

Website

• When you book an appointment, fill out a new patient form, refer to a client or voluntarily subscribe to our newsletter and sign-up for our promotional and free offerings, you will be asked to provide your personal information and sensitive personal information (optional). 

Social Media (Facebook, LinkedIn, Instagram)

• When you inquire through our social media platforms about our services, you may be asked to provide your name, phone number, location, e-mail address and health goals;
• Organisations and individuals may voluntarily provide their e-mail address and location for partnership through social media.

Healthstin may collect individuals’ data from our website viewers via cookies and other digital identifiers. It is important to know you can clear cookies or digital identifiers from your device and disable future use by changing the security settings on your web browser; however, doing this might mean that parts of our website(s) or apps may not work as they should.

Healthstin will use your information when it is reasonable and necessary:

• to provide you with the services you requested;
• to assess your application for the provision of credit;
• to evaluate your application for employment;
• to accept your application to participate in free offerings, promotions or competitions run by us; or
• for complaints handling or data analytics purposes.

In some circumstances, Healthstin may be provided with information by third parties. In such a case, Healthstin will notify the individual concerned when it collects personal information from a third party either at the time of collection or as soon as practicable after that.

Healthstin takes appropriate technical and organisational measures to protect an individual’s sensitive information and personal data against any form of unlawful use or loss but cannot guarantee that data transmission over the internet will be wholly secure. Healthstin is unable to warrant the security of any information provided to us over the Internet. Due to the medical nature of some of the sensitive information and personal data provided. Healthstin uses reasonable endeavours to incorporate a high level of security.

To protect the confidentiality and integrity of individuals’ personal data, we:

• Have internal policies to keep data private and confidential following this privacy policy.
• Encrypt all communications between Healthstin and our users (http: via SSL, e-mail via TLS).
• Use reasonable endeavours to encrypt all appropriate individual’s health information in our database where practical to do so (“at-rest”).
• Limit information access inside our company.
• Use an electronically and physically secured data centre.
• Automatically log off after a certain period of inactivity by Allied Health Professionals.
• All users are required to choose strong passwords and create a new password every 60 days.
• Use up-to-date development and testing systems.
• Use up-to-date server management technologies.

If an individual wishes to know what personal data Healthstin has collected about them or if they wish to change data they cannot change in their account, they can send their request to [email protected].

Before Healthstin provides individuals with access to their personal information, Healthstin may require proof of identity. To the extent permitted by law, Healthstin will use reasonable endeavours to provide individuals with their personal information within four weeks of their request. Generally, no fee is charged for accessing personal information unless the request is complex or resource intensive. If there is a charge, it will be reasonable, and the individual will be informed of the fee beforehand. In some circumstances where Healthstin corrects or updates a record, Healthstin may still require the retention of the original record. Healthstin will retain an individual’s data for as long as their account is active or as needed to provide the service, resolve disputes, enforce agreements, or comply with any legal obligations. If individuals wish to delete their account or request that Healthstin no longer uses their data, they can contact us at [email protected]

This policy can be amended in the future. It is recommended to regularly check the website www.healthstin.com.au for any changes that have been made to this policy. The continued use of the service and this website after any changes to this policy means that an individual consents to such changes.

If the individual is an Australian resident, they consent and acknowledge that Australian Privacy Principle 8.1 will not apply to an overseas disclosure of their personal information following this policy. In addition, if the individual has any requests or complaints about this policy, they may send these to [email protected].

If you have any questions, please do not hesitate to contact us via [email protected].