What You Can Expect from Fully DVA-Funded Exercise Physiology and Physiotherapy Programs for Veterans

Terms & Conditions

1. Eligibility

This promotional offer is available to new and existing Healthstin clients who meet the following DVA criteria.

Primary Eligibility: Open exclusively to individuals who hold a valid Department of Veterans' Affairs (DVA) Gold Card or White Card.
Service Covered: Services must be related to an accepted condition(s) for which the DVA Card provides coverage (e.g., all conditions for a Gold Card; specific accepted conditions for a White Card).
Proof Required: A valid DVA Card must be presented at the time of booking and upon arrival for the initial session.
Referral Requirement: Participation in this offer is conditional upon a current, valid DVA-approved referral (e.g., a D904 form) for the services provided by Healthstin (e.g., Exercise Physiology).
Non-DVA Clients: Clients not covered by DVA Gold or White Cards may still access Healthstin services at standard rates, but this promotional offer does not apply.
DVA Acceptance: Healthstin does not determine DVA eligibility or claim acceptance. Clients are responsible for ensuring their service is covered by their DVA Card and current referral.

2. Booking & Availability

Offer Period: Valid from November 20, 2025, until December 20, 2025, or until promotional places are filled, whichever occurs first.
Appointment Location: Applies to clinic-based appointments only.
Availability: Services are strictly subject to therapist and facility availability.
Booking Requirement: Advance bookings are essential. Walk-ins will not be accepted for this promotional package.
Timing: Start times within 7 days are indicative only and depend on the scheduling of your accredited clinician.

3. What’s Included in the DVA Service (Promotional Period)

Eligible DVA clients accessing a paid, DVA-covered service within the promotional period will receive the following value-added benefits, which incur no additional out-of-pocket cost to the client (where the service is DVA-covered and clinically appropriate):

One (1) Initial Movement and Pain Assessment with an Accredited Exercise Physiologist (as per DVA item codes, if not previously claimed).
Access to rehabilitation gym or Hydrotherapy pool, if clinically indicated and available at the booked clinic location.
A tailored, preliminary functional mobility and pain management plan, strictly focused on your DVA-accepted condition(s).
Clinician Commitment to Care: We commit to continuously reviewing your progress. If your individual functional goals are not tracking as expected, your Accredited Exercise Physiologist will review and adjust your preliminary plan at no additional administrative cost within 6 weeks of the initial assessment to ensure the program remains clinically appropriate. (This replaces the "Client Care Promise" to avoid implying a guaranteed outcome.)

4. Additional Promotional Benefits (Value-Adds)

During the promotional period, clients may also receive the following complimentary benefits. Thes are inducements designed to enhance the client’s experience and are offered free of charge, provided the client meets all eligibility requirements in Section 1 and accesses a DVA-funded session:

Complimentary facility access (gym or Hydrotherapy pool) for the client and one approved DVA-funded support worker assisting the client during the scheduled session.
No administrative charge for necessary clinical note-taking and DVA-required documentation that may occur outside of the scheduled session time.
Customised, support worker-friendly exercise printouts or digital instructions, updated as clinically appropriate.
Ability to combine land and water therapy on a single visit, where clinically suitable and subject to facility availability.

5. Cancellation Policy

Notice Period: Minimum 48 business hours’ notice is required for all cancellations or rescheduling.
Forfeiture: Failure to attend (No Show) or late cancellations, without reasonable excuse, will result in the forfeiture of the complimentary elements of this promotional package.
DVA Requirements: Healthstin adheres to the DVA’s policy regarding cancellation charges for service providers. Any cancellation fees applied will be in line with DVA guidelines and may be billed directly to the client.

6. Results & Outcomes Disclaimer

Evidence-Based: Healthstin’s programmes are evidence-based and designed to support improvements in pain management, strength, and mobility, aligned with your personalised, realistic goals.
Individual Variation: Individual results will vary significantly. Outcomes depend on your current health status, the severity of your condition(s), and strict adherence to the prescribed programmes.
No Guarantee: Whilst many clients report improvements within 4–6 weeks, Healthstin guarantees no specific outcome. Complex health conditions or comorbidities may limit recovery potential.
Personalised Goals: Healthstin clinicians will set personalised, realistic goals in consultation with each client, focusing on functional improvements within the limitations of the DVA-accepted condition(s).

7. General Terms

Tailored Service: All assessments and programmes are tailored to individual DVA needs and clinical presentation.
Professional Delivery: Services are delivered only by qualified, DVA-registered health professionals who adhere to the highest standards of clinical practice. Our Physiologists are registered with the Australian Health Practitioner Regulation Agency (AHPRA), and our Accredited Exercise Physiologists are accredited with Exercise & Sports Science Australia (ESSA).
Safety: If any discomfort occurs, clients must notify their clinician immediately.
Communication: With client consent, Healthstin may communicate with the client’s GP, DVA Case Manager, or other healthcare providers to support coordinated care.
Offer Restrictions: This offer cannot be transferred, exchanged for cash, or combined with any other Healthstin promotion.
Modification: Healthstin reserves the right to withdraw, extend, or modify this promotion at any time without prior notice.

8. Independent Provider Notice

Healthstin is an independent provider. Reference to the Department of Veterans’ Affairs (DVA) is for eligibility purposes only and does not imply endorsement by, or affiliation with, any government agency.

* DISCLAIMER: Results vary. Many clients report improvements within 4–6 weeks, depending on individual goals, health needs, and condition severity.

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